gog thru stacks of agents' SOA... KNS u wanna chase $$ give us
our ref no lah!!! no head no tail how to trace??!!! >.<
They either dont remember, or never borther to check the reference
number wans.
because they assume you have the records and you can always
check.
With properties, its sometimes easier if the firm actually list
the file reference by its property location.
But its still a pain in the azz when that transaction was donkey
years ago.